Truss Tech Limited

Privacy Policy

Last Updated: 31st January, 2026

Truss Tech Limited (“Truss”, “we”, “our”, or “us”) is a technology and logistics platform incorporated in Ontario, Canada, with its principal place of business in Toronto, Ontario. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our mobile applications, websites, driver platforms, wallets, escrow systems, APIs, and related services (collectively, the “Services”).

This policy is designed to comply with Canadian privacy laws (including PIPEDA), the UK GDPR, and the EU GDPR where applicable.

1. Information We Collect

Information You Provide

• Full name, email address, and phone number
• Billing details and payment information
• Government-issued identification and background verification data (for drivers)
• Vehicle details, licenses, and insurance documents (for drivers)
• Wallet, payout, and bank account details
• Communications with customer support

Automatically Collected Information

• IP address and approximate location
• Real-time and historical GPS data during active trips
• Device identifiers, operating system, and browser data
• Usage logs, diagnostics, and analytics

2. How We Use Your Information

• Operate rider, driver, and administrative platforms
• Facilitate rides, deliveries, and logistics services
• Verify identity and eligibility
• Process payments, wallets, escrow holds, and payouts
• Prevent fraud and ensure platform safety
• Comply with legal and regulatory obligations

3. Wallets, Escrow & Payments

Truss may provide digital wallets, escrow services, and payout mechanisms. Funds held in escrow are released according to platform rules, service completion, dispute resolution outcomes, or legal obligations. Truss is not a bank or money transmission service unless expressly stated otherwise.

4. Data Sharing & Disclosure

We may share information with drivers, riders, logistics partners, payment processors, identity verification providers, regulators, or law enforcement where required by law. We do not sell personal data.

5. International Transfers

Your information may be processed outside Canada, including the United States, United Kingdom, or European Union. Appropriate safeguards such as standard contractual clauses are used to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information.

7. Contact Us

Truss Tech Limited
Toronto, Ontario, Canada
Email: privacy@mytruss.ca